Attention: Our appointments are based on availability of our Providers. During certain months of the year, we may not have the availability we normally would. We ask that you remain patient with us as we continue to work with Volunteers to create new appointments!
Screening Hours are Monday thru Thursday from 9:00 AM to 2:30 PM
(Walk in basis)
** In light of the weather, please be aware that our building falls under "Norfolk City Offices" If Norfolk City Offices are closed, then so are we. If you have an appointment during that time, we will reschedule you as soon as we get back into the office**
The Clinic provides low cost services in dental extractions (teeth pulled), restorations (fillings) and hygiene (cleanings) for those who qualify.
It is the decision between the Doctor and the patient as to what treatment is provided at the time of the appointment. We only schedule one service per appointment. Sometimes it is in the best interest of the patient to do certain treatments at different times. As always, discuss your concerns with your providers before treatment is started. WE CAN NOT GUARANTEE YOU WILL GET EVERYTHING DONE IN ONE APPOINTMENT
At our clinic, we take care to provide our customers high quality services personalized for their unique needs. We are available to meet your dental needs during the set office hours. Our Dental Staff consists of local Volunteer Professional dentists, hygienists, Dental Assistants and Nurses who provide excellent care.
Additionally, we do offer Partials ($100 per partial) and Dentures ($200 per plate) at an additional cost. Feel free to check in with the clinic to see if we are excepting new patients for the program.
Our clinic does have the right to refuse treatment in situations where conflict does arise. We are not associated with any public health sector and because of how we are funded, we are expected to verify eligibility both when you sign up and every year after to maintain status at our clinic.
We use an Eligibility Screening system that will take no more than 15 - 20 minutes once the process is started and as long as we have an appointment available. Screenings are in person Monday thru Thursday between 9 am to 2:30 pm with a clinic representative who will go over the forms you have provided (see list of required items below). It is in the best interest to call ahead of time to see if we have something open.
Important: Our clinic only sees those who have no dental insurance of any kind. You must also be a Norfolk resident to qualify for our services
All of our appointments are $25. It depends on each individuals severity on whether how much treatment gets completed at each visit. PPH&DC accepts only cash or money orders.
If you are a first time patient or if you are re-certifying your paperwork, you will need to pay the $25 up front prior to your first appointment.
There are Three Things We Need to Qualify You
- Proof of Norfolk Residency
First, you have to be a Norfolk resident to be seen at this Clinic. You need to bring Proof of Norfolk Residency.
Forms for Residency Include:
1. A current lease with your name and address that shows current and valid dates
2. Rent statement within 30 days with your name and address
3. A piece of mail that is not junk with your name and address on it within 30 days (post marked on dated on the mail)
4. If a resident of a local shelter program, then a letter from the program on their letter head stating the time and date you have been staying with them and for how long.
- Proof of Household Income
Second, you will need to bring proof of total household income. Our clinic serves the homeless, low-income and uninsured of the city of Norfolk. Because of this you will need to provide documentation that shows total household to see if you qualify.
Forms of Income Identification required are:
1. 2 most recent pay stubs if paid by-weekly or 4 most recent pay stubs if paid weekly
2. Most current SSI or Disability award letter for the current year
3. SNAP Benefit award letter still valid
4. If no income, than a W-6 from the employment commission on Virginia Beach Blvd
We need all the income of the individuals claimed on your taxes in order to qualify your income for services
Third, you need to bring a valid picture ID. This could easily be a current, non-expired Driver's License or a valid ID card.
For New Patients: The $25 fee is due when submitting the application. That fee covers your first appointment cost. Any other follow up appointments needed are then $25 each after that.
The "Friday by Noon" Rule
Our clinic will make another clinic appointment after your first scheduled appointment if the Dental Staff feels that the patient needs further dental services. At the end of your scheduled dental services, the Clinic Staff will look at the schedule for future weeks and provide a mutually agreeable appointment time based on availability. The patient has the option to pay the $25 for this new appointment time at the time of scheduling or can delay payment until the Friday before the week of the scheduled appointment at Noon. For example, if a patient gets a referral appointment for next Thursday, the patient will need to pay their $25 to the Clinic by the prior Friday by Noon or they will lose their appointment time. There are NO exceptions to this. At that point, the Clinic computers will determine which appointment times were not paid for and they will be opened up and will be available for the next week screening patients. Please know that the Noon on Friday rule is a Must and there are very few exceptions to this rule.
Rescheduling an Appointment
PPH&D Clinic will only reschedule an appointment if you call 48 hours in advance. If you cannot make your scheduled appointment, your phone call is required so that we can work with you. If you miss this, you will then be kicked back to the beginning of the line and will be required to repay your $25 for a new appointment. Remember, our volunteers come out to see you, and we want to keep them as busy as we can.
Keep in mind, our staff is made up of volunteers. Cooperation with unforeseen changes in the schedule is expected from our patients.
A Thank you goes a long way!